Course content

What will I learn?

Whether in a workplace environment or in our personal lives, we may all encounter behaviour that challenges. This qualification explores possible causes which could explain why people behave as they do, helping you to develop your understanding and deal with these situations in an appropriate way.
This course investigates the difference between conflict and behaviour that challenges, and aggression vs assertive behaviour. You will look at the impact and possible justification for these behaviours, considering what the root cause could be. This course will equip you with pro-active strategies to support positive behaviour.

Topics covered in this course include

  • Understand how to support positive behaviour
  • The importance of effective communication and the management of behaviour that challenges

This is a marked course which requires short essay style answers to allow your assigned marker to be able to identify that you have understood the skills and knowledge to meet the awarding body standards. The awarding body for this course is TQUK.

This is an online course with online learning materials and assessments, you will be emailed with a login to access the course

 What qualifications do I need?

There are no formal entry requirements for this course, however, as it is delivered online it would be beneficial if the candidate had basic competence in IT and the internet.

This course does not require a personal statement.

What can I do after?

This course provides progression to further Level 2 programmes.  It is also a good starting point for those individuals who are interested in entering a career in the healthcare sector.

Programme Information

Course Hours – 130

No of Weeks – 20

You could complete in 10 weeks or use the full 20 weeks- it's up to you.

Please be aware that you could be withdrawn from your course if submission dates are vastly overdue. If at any point you are struggling with deadlines you should contact us for an extension which we will assign where possible.

On successful completion and confirmation from the awarding body you will receive your qualification e-certificate online which you can print and/or save for your records. Please note a fee may be required if a hard copy certificate is requested.

To enrol click HERE