Our complaints handling procedure seeks to offer a prompt frontline resolution of a complaint. Where this is not possible we will conduct a thorough, impartial and fair investigation of complaints so that we can make evidence-based decisions on the facts of a case.
If you wish to make a complaint you can do so online by filling in this form. To view our Complaints Handling Procedure please click here.
Complaints Handling Procedure 2021-22 Annual Report