Frequently Asked Questions

What if I do not have a computer to apply online?

Please contact the Student Services Team at your chosen campus who can arrange for you to use a computer in the College.

Can I apply for funding before I am offered a place on a course for the Academic Year 2019/2020?

No, once you have been offered a place on a course, an email will be generated and sent to your email address that you supplied when you submitted your online course application.

What information do I need to activate my account?

You will need your student reference number which will be detailed on the top of your invite to apply for funding email.

Do I need a username?

Yes, this will be the student number detailed on all correspondence from the College and will be detailed at the top of your invite to apply for funding email.

Do I need a password?

Yes, you will be prompted to create a password at least 8 characters in length, which must contain a capital letter and a number (please keep a note of these details).

Is that all the information I need to activate my account?

Yes, once your account is created you are ready to apply for your funding.

What information do I need to complete my application?

If you are applying for EMA, BURSARY or ACCOMMODATION funds you will need details of your household income and your Bank Account Number and Sort Code.

If you are applying for CHILDCARE we also require the name and address of your childcare provider.

I currently have a childcare provider, can I continue to use this facility?

Yes, please provide name and address of your childcare provider, provided they are approved by the Care Commission.

What happens after I submit my application?

You will receive an email requesting the documents we require as evidence to support your application.

Where do I bring these documents?

The uploading of documentation facility within the online application process has been further developed to allow for clear pictures of required documentation to be uploaded seamlessly from smart phones/tablets making the submission process faster for students.  Please ensure to upload all required pages of documentation.

What if I am unable to upload documents?

If you do not have the facility to upload documents please bring in photocopies of requested documents to Student Funding Office at your relevant campus. The helpdesk at all three campuses is open from 10am to 1pm Monday to Friday. Please contact us if your current circumstances will not allow you to visit during these opening times and alternative arrangements can be made throughout the summer period. The addresses are listed below.

What happens if I do not get the documents in on time?

If we do not receive all the documents requested on time your application may be cancelled. If you have any problems obtaining any of the documents requested please contact your Student Funding Office as soon as possible.

Students will be emailed on a two week basis requesting documents. You will have a total of 28 days from date of submission before the application is cancelled.

Can I check the progress of my application?

Yes, you can log back in to your account using your email address and password you created to check the progress of your application.  You will also be able to check on any outstanding documents we require to assess your award.  Here you can use the Communication tab to send us an email.

When will I receive my student funding award?

You should receive your award within 4 weeks from the date all your requested documents are submitted to us.

How will I receive my award?

You will receive your award by email.  Payment will be made on the dates stated on your Payment Schedule providing you have met the minimum requirements.

If there is a delay in my application will I received the funding from the date I started on the course?

Students will have a maximum of 6 weeks from the official start date of their course to apply and submit all required documentation in order to have their award backdated to the date they started their course. Applications submitted after the 6 weeks from start date of course will be assessed on the date the fully completed application and final required documentation was received. This is in accordance with Scottish Funding Council Policies for funding. Example of cut-off for backdating of funds is for courses which start on 26/08/2019, the cut-off for backdate is 06/10/2019 therefore applications received after this date would be assessed from the date the fully submitted application was made.