Course content

What will I learn?

This course is for anyone looking to develop their understanding of retail operations

This course will provide an understanding of knowledge and skills required to work in the retail sector, ensuring you are equipped to meet customers’ needs

Topics covered in this course include

  • Understanding customer service
  • Retail selling process
  • Maintaining retail business health and safety
  • How individuals and teams contribute to the effectiveness of a retail business
  • Consumer law
  • Handling of customer payments
  • Understanding the control, receipt and storage of stock in retail business

This is a marked course which requires short essay style answers to allow your assigned marker to be able to identify that you have understood the skills and knowledge to meet the awarding body standards.  The awarding body for this course is TQUK.

This course has online learning materials and assessments, you will be emailed with a login to access the course.

What qualifications do I need?

As this course is delivered online it would be beneficial if the candidate had basic competence in IT and the internet.

This course does not require a personal statement.

What can I do after?

This course provides progression to further Level 2 or 3 programmes.

Programme Information

Course Hours – 180

No of Weeks – 20

You could complete in 10 weeks or use the full 20 weeks- it's up to you.

Please be aware that you could be withdrawn from your course if submission dates are vastly overdue. If at any point you are struggling with deadlines you should contact us for an extension which we will assign where possible

On successful completion and confirmation from the awarding body you will receive your qualification e-certificate online which you can print and/or save for your records. Please note a fee may be required if a hard copy certificate is requested.

To enrol click HERE