Welcoming the World – Customer Relationship (12 ½ day course)
This bespoke programme is relaxed, fun and an interactive course as it is all mainly practical. This will give all staff the opportunity to learn the basic warm welcome in many languages, how to say thank you and basic help and assistance in the multicultural environment that Dobbies cover.
Staff will also learn about other cultures as this is a strong part of your workforce and customer’s lives. It influences their views, their values, their humour, their hopes, their loyalties, and their worries and fears. So when you are working with colleagues and customers building relationships with them, it helps to have some perspective and understanding of their cultures.
Start Date: to be confirmed
Duration: 2 days
Price: £120 pp
Minimum of 12 people
To contact us email CommercialAdmin@wcs.ac.uk
Find out more and Apply
To apply to this course or find out how we can best meet your specific needs, including by delivering tailor-made courses, please contact us.
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